Atari Corp. first reached out to us in the middle of a major crisis.

The legendary game developer spent four months planning a data center move, spearheaded by its internal IT staff. The process was running according to plan when they took their servers down on a Friday evening and then moved them to an offsite data center.

On Monday, Atari IT staff attempted to boot up the servers, which didn’t work.
This situation grew worse before it got better.

A Cry for Help

Over 1,000 employees were offline for five days before Atari contacted Elevated’s team.

We answered their call at 9:00 AM and by noon had four-fifths of their service up and running again. More important, this was the 80% that was most essential to Atari’s bottom line.

Elevated approached Atari’s problem logically, from an engineering perspective, addressing the network issues, then the server issues and finally, email concerns.

Prioritizing IT from a Monetary Perspective

Elevated could achieve this lightning fast turnaround because our team includes engineers and business people who understand the role IT plays in a company’s overall structure.

The way we handled Atari’s crisis highlights Elevated’s strengths, including our ability to handle crisis situations with poise, solve problems quickly, and apply our comprehensive understanding of how businesses work to IT-based problems.